You can contact us by email using this form (best!) or sending a message to support (at) (not as good!). You can also write or call:

alt concepts
419 8B-3110 8th Street East
Saskatoon, SK S7H 0W2
+1 (306) 400-6887

Before you email or call:
  • If you’re having trouble with Apple Pay, have you read this FAQ?
  • If you’re wondering why you didn’t receive an email message containing download links, did you check your spam folder? Also: Remember that you don’t need that email message to download your books! You can also download them from your Library!
  • If your question involves updates in any way, shape, or form, did you read our About Updates page?
  • If your question involves downloading or reading our books—especially on an iPad, iPhone, Kindle, or other mobile device—have you checked our Device Advice page?
  • For account-related questions, have you read our Account Help page?
  • Are you asking about advertising, guest posts, or any other way of using our site to promote your stuff? Don’t bother. The answer is no. Your message will be deleted with extreme prejudice.
  • For any other questions, have you checked our FAQ? Most of the questions we get on a daily basis are already answered there.

We put a lot of hard work into preemptively answering as many questions as possible for your convenience as well as to reduce the amount of time we spend (a lot!) answering the same questions by email over and over again. So please…help us help you! Thanks.

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