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We’re not surprised that there have been some glitches in the Mac App Store distribution of 1 million copies of Lion in one day, but it’s worth paying attention when you download, since some people—undoubtedly a very small proportion—have seen multiple charges for Lion. Most of the problems appear to be related to using PayPal to pay for the transaction. Some people are having no trouble getting refunds; others are getting the runaround. There’s nothing special to do; just stay alert after placing your order to make sure that if multiple charges do happen, you’ve documented everything for customer service at Apple, PayPal, and your bank. You can read the experiences of affected customers on Apple's Support Communities site.
—Posted by Michael E. Cohen on August 7, 2011
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